Log in using backup codes

If you lose your phone or are unable to use your mobile apps, you can use backup codes to log in to your TeamPassword account. Backup codes are available in Account Settings > 2-Step Verification, and can be generated at any time once you’ve set up 2-Step Verification.


Backup codes can be generated in sets of 5, and you can generate a new set at any point which will immediately make the old set inactive. After you’ve used a backup code to log in, it will become inactive.


Store your codes wherever you keep your other valuable items.


To create a new set of backup codes:


  1. Log in to your TeamPassword account.

  2. Go to Account Settings > 2-Step Verification.

  3. Click “Generate Backup Codes”.

  4. Write down, print, or download your backup codes. You can return to this page to generate a new set at any point which will immediately make the old set inactive.


To log in with a backup code:


  1. Locate your backup codes.

  2. Go to the log in page.

  3. Enter your username and password.

  4. Enter your backup code when prompted for a verification code.

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